Terms and Conditions

Movers Croydon Terms and Conditions

1. Introduction

These Terms and Conditions set out the basis on which Movers Croydon provides removal, relocation, packing, loading, transportation, storage, and associated services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

These terms apply to domestic and commercial customers using our services within our usual operating area and for any work we agree to undertake beyond that area. Any variation to these terms must be agreed in writing by an authorised representative of Movers Croydon.

2. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Company means Movers Croydon.

Customer means the person, firm, or organisation requesting the services.

Services means any removal, packing, loading, unloading, transportation, delivery, storage, disposal, or related services provided by the Company.

Goods means all personal effects, furniture, equipment, and any other items which are the subject of the Services.

Quotation means the written or electronic estimate of charges provided by the Company to the Customer.

Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

3. Quotations and Service Scope

All quotations are based on the information provided by the Customer, including but not limited to the addresses, access conditions, parking arrangements, the volume and nature of Goods, and any special handling requirements. Quotations are typically provided as estimates and may be subject to adjustment if the actual work differs from the information supplied.

Unless expressly stated otherwise, quotations do not include packing materials, dismantling or reassembling furniture or equipment, disconnecting or reconnecting appliances, the removal of fixtures or fittings, or the disposal of waste and unwanted items. These services may be provided at additional cost if agreed in advance.

The Company reserves the right to revise or withdraw a quotation before acceptance and to charge additional fees if the Customer requests changes to the Services after the Contract has been formed or if unforeseen circumstances arise that increase the time, labour, or costs required to complete the work.

4. Booking Process

A booking is only considered confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and, where applicable, paid any required deposit or prepayment. Acceptance may be provided in writing or electronically.

The Customer must ensure that all details provided at the time of booking are accurate and complete, including the service addresses, dates, times, contact details, parking information, and a clear description of the Goods and services required. The Company is not responsible for delays, additional costs, or service issues arising from incomplete or inaccurate information.

The Customer is responsible for securing any permissions required for access, loading, unloading, or parking at the collection and delivery locations, including permits or authorisations from property owners, local authorities, or managing agents where necessary.

5. Customer Obligations

The Customer must:

Ensure that the premises are accessible at the agreed times and that all Goods are ready for collection, unless packing services have been separately agreed.

Provide clear instructions regarding items to be moved, items not to be moved, and any fragile or high-value Goods requiring special care.

Arrange for suitable parking for the Companys vehicles, including obtaining any permits and covering any related charges or fines incurred as a result of inadequate arrangements where the Company has followed the Customers instructions.

Be present, or ensure that an authorised representative is present, at the collection and delivery locations to provide access, directions, and confirmation that the Services have been completed.

6. Payments and Charges

Charges for Services are as set out in the accepted quotation, subject to any adjustments permitted under these Terms and Conditions. Charges may be calculated on a fixed price basis, hourly rate, volume, distance, or a combination of these methods, as agreed at the time of booking.

The Company may require a deposit or full prepayment to confirm the booking. Any balance is payable in accordance with the payment terms specified in the quotation or booking confirmation and must usually be settled on or before completion of the Services.

Payment must be made using an accepted payment method. Cash payments, where accepted, must be made directly to an authorised representative of the Company and a receipt should be requested at the time of payment.

If any payment is not made when due, the Company may suspend or refuse to provide the Services, retain Goods until payment is received in full, and charge interest on overdue amounts at the maximum rate permitted by applicable law. The Customer shall also be responsible for any costs reasonably incurred by the Company in recovering overdue sums.

7. Cancellations and Postponements

The Customer may cancel or postpone the booking by giving notice to the Company. Any cancellation or postponement may be subject to charges, depending on the notice period provided, in order to cover costs and loss of reserved time slots.

Where the Customer cancels more than a reasonable minimum period before the scheduled service date, any deposit paid may be refunded or transferred at the Companys discretion, less any non-recoverable costs. Cancellations or postponements with shorter notice may result in some or all of the quoted charges becoming payable.

The Company reserves the right to cancel or postpone the Services in the event of circumstances beyond its reasonable control, including but not limited to extreme weather, road closures, vehicle breakdowns, accidents, illness, or other events of force majeure. In such cases the Company will seek to rearrange the Services at the earliest practicable date. Liability for such cancellations or postponements will be limited to a refund of any payments made for Services not provided.

8. Access, Parking, and Delays

The Customer is responsible for ensuring that there is safe and suitable access to the premises at both the collection and delivery addresses. This includes providing accurate information about stairs, lifts, narrow doorways, restricted access roads, and any other factors that may affect the safe and efficient performance of the Services.

Where access issues, parking restrictions, or other site conditions lead to delays or require additional labour, equipment, or time, the Company may make an additional charge in accordance with its standard rates.

The Company will use reasonable efforts to adhere to agreed arrival and completion times, but such times are estimates and not guarantees. The Company is not liable for delays caused by traffic, roadworks, weather conditions, or other factors beyond its reasonable control, provided that the Company acts with reasonable care and diligence.

9. Excluded and Restricted Items

Unless expressly agreed in writing, the Company will not transport or store:

Hazardous, flammable, explosive, corrosive, or otherwise dangerous goods, including gas cylinders, paint, solvents, and chemicals.

Perishable or living items, including food, plants, or animals.

Illegal items or goods the possession or transport of which would be unlawful.

Certain high-value items such as jewellery, cash, precious metals, and important documents, which the Customer is advised to transport personally and ensure separately.

If such items are transported without the Companys knowledge or consent, the Company accepts no liability for loss, damage, or consequences arising from their presence and the Customer shall indemnify the Company for any resulting loss, damage, expense, or legal liability.

10. Packing and Customer Prepared Goods

Where the Company provides packing services, it will use suitable materials and take reasonable care in packing the Goods. The Customer must inform the Company of any particularly fragile or delicate items requiring special attention.

Where the Customer packs the Goods, the Company is not responsible for loss or damage arising from inadequate or inappropriate packing, including the use of unsuitable boxes, containers, or protective materials.

The Customer should ensure that all boxes and containers are securely closed and clearly labelled, and that any sharp or heavy items are packed safely to prevent injury or damage during handling and transport.

11. Liability for Loss and Damage

The Company will take reasonable care to protect the Goods and the premises during the performance of the Services. However, the Companys liability for loss or damage is subject to the limitations set out in this clause.

The Company will not be liable for any loss or damage arising from:

Inherent defects, weakness, or pre existing damage in the Goods.

Normal wear and tear, minor dents or scratches, or cosmetic damage not affecting the functionality of an item.

Acts or omissions of the Customer or third parties, including inadequate packing by the Customer, insufficient labelling, or inadequate protection of delicate items.

Events beyond the Companys reasonable control, such as theft, fire, or accidents caused by third parties, provided that the Company has taken reasonable care.

To the fullest extent permitted by law, the Companys total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable amount having regard to the value of the Goods and the charges paid for the Services, unless a higher level of liability has been expressly agreed in writing and an additional charge has been paid.

The Company shall not be liable for any indirect or consequential losses, such as loss of profit, loss of use, loss of opportunity, or emotional distress, even if such losses were foreseeable.

12. Claims and Complaints

Any apparent loss or damage to Goods or property should be reported to the Company as soon as reasonably practicable, and in any event within a reasonable time after completion of the Services. The Customer should provide a description of the issue and, where possible, supporting evidence such as photographs.

The Company will investigate all complaints and claims made in good faith and will respond within a reasonable period. The Customer must provide access, information, and cooperation necessary to allow the Company to assess the circumstances and, where appropriate, to repair or compensate for any proven loss or damage, subject to the limitations of liability set out in these terms.

13. Waste, Disposal, and Environmental Regulations

The Company operates in accordance with applicable waste management and environmental regulations. The Customer must not request or permit the Company to dispose of waste in an unlawful manner or to leave items where this may constitute fly tipping or a similar offence.

Where the Services include clearance or disposal of unwanted items, the nature and approximate quantity of such items must be accurately described at the time of booking. Additional or unlisted waste may incur extra charges or may be refused if it breaches regulations or exceeds the agreed scope.

Certain waste streams, such as electrical equipment, appliances, construction debris, or hazardous items, may be subject to separate regulations and additional fees. The Company reserves the right to refuse the removal or disposal of any items that cannot be dealt with lawfully or safely under current regulations or that fall outside its licensed activities.

The Customer is responsible for any fines, penalties, or liabilities incurred by the Company as a result of the Customers instructions to handle or dispose of items in a way that breaches applicable waste or environmental regulations, where the Company was not aware and could not reasonably have been expected to be aware of the breach.

14. Insurance

The Company maintains insurance appropriate to its business operations. This may include vehicle insurance, public liability insurance, and limited cover for Goods in transit, subject to policy terms and exclusions.

The Customer is responsible for assessing the value of the Goods and is strongly advised to maintain adequate insurance cover for all items being moved or stored, particularly for high value or delicate items which may not be fully covered under the Companys insurance or these Terms and Conditions.

15. Data Protection and Privacy

The Company will collect and process personal data relating to the Customer in order to arrange and provide the Services, manage the Contract, and comply with legal obligations. Such data may include names, addresses, contact details, and billing information.

The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such information secure. Personal data will not be shared with third parties except where necessary for the provision of the Services, for legal or regulatory reasons, or with the Customers consent.

16. Termination

Either party may terminate the Contract if the other party commits a serious breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable time after receiving written notice specifying the breach.

Termination shall not affect any rights or obligations that have accrued prior to termination, including the right of the Company to recover any sums due and the applicability of any limitations of liability.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services, without prejudice to any rights that may exist under consumer protection laws applicable to the Customer.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted as far as possible in a manner consistent with applicable law to reflect the original intention, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. Any waiver must be in writing and signed by an authorised representative of the Company.

These Terms and Conditions, together with the quotation and any written variations agreed by the parties, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.