Privacy Policy
Movers Croydon Privacy Policy
This Privacy Policy explains how Movers Croydon collects, uses, stores, and protects personal data relating to customers and prospective customers in the Croydon area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. This policy applies to all services provided by Movers Croydon to individuals and businesses within the Croydon area.
Who We Are
Movers Croydon is a removals and relocation service provider operating in the Croydon area. In relation to the personal data described in this policy, Movers Croydon acts as a data controller, meaning we determine the purposes and means of processing your personal data.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Croydon customers and prospective customers in the Croydon area, including individuals who contact us for quotations, book our services, visit our website, or otherwise interact with us in connection with our moving and related services.
Personal Data We Collect
We only collect personal data that is relevant and necessary for providing our services. The types of personal data we may collect include:
Identification and contact details such as your name, postal address, service addresses, and any other information you choose to provide when communicating with us.
Service-related information such as details of the property you are moving from and to, access details, inventory lists, special handling instructions, preferred dates and times, and any additional services requested.
Booking and transaction details such as quotes requested, bookings made, invoices, payment status, and basic payment-related information. We do not store full payment card details, but our payment processors may handle such data securely on our behalf.
Communication records such as emails, enquiry details, and information you provide over the phone or via online contact forms.
Technical information such as basic usage information from our website or digital services, including date and time of visits and general device or browser information, where applicable. We do not seek to identify individuals from this information unless required for security or legal reasons.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quotation, make a booking, provide details for a move, pay for our services, or communicate with us by phone, online forms, or other communication methods.
We may also receive information indirectly from third parties where this is necessary to provide our services. This may include estate agents, landlords, or corporate clients who arrange moves on your behalf, and payment processors who confirm payment information.
Purposes and Lawful Bases for Processing
We process your personal data only when we have a lawful basis under data protection law. The purposes and lawful bases include:
To provide quotations and perform removals and related services. We process your personal data as necessary to enter into and perform a contract with you. This includes arranging site visits, preparing quotes, planning and carrying out moves, and managing any follow-up services.
To manage our relationship with you. This may include customer service, dealing with enquiries or complaints, and sending necessary service-related communications. The lawful basis is performance of a contract and, where appropriate, our legitimate interests in maintaining customer relationships.
To process payments and accounting. We process personal data for invoicing, payment collection, refunds, and maintaining financial records. The lawful basis is performance of a contract and compliance with legal obligations relating to accounting and taxation.
To improve and protect our services. We may use data to improve our operations, maintain security, and prevent fraud or misuse. The lawful basis is our legitimate interests in developing and protecting our business and customers.
To comply with legal and regulatory obligations. We may process and disclose personal data where required by law, regulatory authorities, or court orders.
Where consent is required by law for specific processing activities, we will ask for your clear and explicit consent. You may withdraw this consent at any time, although this will not affect the lawfulness of any processing carried out before withdrawal.
Data Sharing and Processors
We do not sell your personal data. We only share personal data with third parties where necessary and subject to appropriate safeguards.
Service providers and processors. We may engage trusted third parties to support our operations, such as payment processors, accounting or administrative service providers, IT and hosting providers, and subcontracted removal teams. These third parties process personal data on our behalf and only in accordance with our instructions. We ensure they are bound by contractual obligations to protect your data and keep it confidential.
Professional and legal advisers. We may share data with insurers, legal advisers, or other professional advisers when necessary to obtain advice, manage claims, or protect our legal rights.
Authorities and law enforcement. We may disclose data when required to comply with a legal obligation or valid request from public authorities.
Any data sharing is limited to what is necessary for the relevant purpose, and we take steps to ensure that your privacy is protected.
International Data Transfers
Our primary data processing activities are carried out within the United Kingdom or other locations that provide adequate protection for personal data. If personal data is transferred outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognised mechanisms, to protect your data.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, or to meet legal, accounting, or reporting requirements.
Customer and booking records are typically retained for a period that allows us to manage our relationship with you, deal with any queries or claims, and comply with statutory obligations such as tax and accounting record-keeping. After the relevant retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental loss, destruction, damage, or unauthorised access. These measures may include access controls, secure storage, and limiting access to personal data to staff and processors who need it to perform their duties. However, no method of transmission or storage can be guaranteed as completely secure, and you share information with us at your own risk.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include the right to:
Access your personal data and receive information about how we process it.
Request correction of inaccurate or incomplete personal data.
Request the deletion of your personal data in certain circumstances, such as where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Request restriction of processing where you contest the accuracy of the data or object to our processing, for a period enabling us to verify or consider your request.
Object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop such processing unless we have compelling legitimate grounds or the processing is required for legal claims.
Request the transfer of your personal data to you or to another service provider in a structured, commonly used, machine-readable format where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time when processing is based on your consent. This will not affect the lawfulness of processing before consent is withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed.
Children’s Data
Our services are not targeted at children. We do not knowingly collect personal data from children. If we become aware that we have inadvertently received personal data from a child, we will take steps to delete such data as soon as reasonably practicable.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the effective date and take appropriate steps to notify you where required by law.
Contact and Queries
If you have any questions about this Privacy Policy or how Movers Croydon handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or in your service documentation.
